information reflects your site: ◇. Application—Uses default or the Configuration Manager application names (CCPulse, Data Modeling Assistant, IRDesigner. Engagement Phase Templates. Web Engagement includes the following types of standard reporting templates for the engagement phase. In this post, I will explain how to configure Genesys CCPulse application to show agent’s last logged in time in CCPulse. Some supervisors would like to view.

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Real time and historical Reports provide a window to your contact center. Pointel fully understands that accurate reports are the first step in measuring and planning for improvements.

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Pointel has installed, configured and customized Genesys real time reporting using CCPulse. Pointel has also implemented custom real-time reports by blending interaction data Number of inbound calls, Number of outbound calls, etc from Genesys with the business data Cases, Total Amount collected, Successful Contacts Made, Leads converted, Number of First Resolution calls, One-and-Done calls.

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Our consultants have expertise in Hyperion BrioBusiness Objects and Crystal Geneesys to build report presentation layer based on your enterprise standards. Pointel has successfully completed over deployments for Fortune companies.

The ccpulee of our company is the technical capability of the entire team to take up challenging projects and deliver them on time and on budget.

c# – Genesys-How to get selected queue info and specify multiple statistic metric – Stack Overflow

Image available on request. Pointel has also implemented custom real-time reports by blending interaction data Number of inbound View Contact Call Seller Now.

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Product Description Real time and historical Reports provide a window to your contact center. Nature of Business Service Provider.

Genesys CCPulse Email and sound alerts for treshholds | .NET | Microsoft | | Visual Basic

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